Mondial Relay Tracking


If you want to track your Mondial Relay packages across Europe, 15TRACK has you covered. Check the status of your Mondial Relay packages at any time using our online tracking service. Very convenient to use, you only need to fill in your Mondial Relay tracking number in the search bar. You will be able to locate your package, whether for a local or an international shipment.
With 15TRACK, you can effectively track packages and shipments from hundreds of carriers, both regionally and internationally.

About Mondial Relay®

With 60 million packages delivered per year via its Point Relais® network (40,000 collection points in Europe) and home deliveries, Mondial Relay, a subsidiary of the OTTO Group, is a significant player in both B2C and B2B markets. It is one of the leaders for sending eCommerce parcels to Europe. Thanks to a unique offer and its logistics expertise, most of the major eCommerce sites (H&M, CDiscount, Groupon, etc.) trust Mondial Relay for their order deliveries.

How to contact Mondial Relay Customer Service?

Mondial Relay offers customer service accessible by phone and email. You can contact them at +33 9 69 32 23 32 for any request or tracking your package. If you prefer email, send it to [email protected]

Examples of Mondial Relay tracking numbers

The Mondial Relay tracking number is generally made of 8, 10, or 12 digits.

Here are some examples of valid formats for tracking numbers used by Mondial Relay. If your Mondial Relay ID is correct, our system will find it!

Format 1

Format 2

Each * corresponds to a single digit.

How to track my Mondial Relay package?

Tracking your Mondial Relay package is relatively simple. All you need is your Mondial Relay tracking number, input it on 15TRACK's tool above, and you will get all the relevant info regarding your package once the configuration is complete.

Get comprehensive information with one click

With 15TRACK, you can access all the details about your Mondial Relay package, including its shipping status, current location and estimated delivery date. Just key in your tracking ID and get all information on a single page with just one click.

Reception of the package at Point Relais® (pick-up point)

When you want to receive a Mondial Relay package, you must choose the pick-up point that suits you to collect the parcel. The Point Relais® network is well represented in France and Europe with numerous collection points everywhere. So it is effortless to find one near you. Besides, Mondial Relay offers a package tracking tool using a reference number. That is why we are also able to track Mondial Relay packages for you with our online tool.

Mondial Relay compensation included

Another great benefit of Mondial Relay is its standard rate of reimbursement. By default, the free option covers up to € 25 in the event of a loss or damage to your package. It is possible to get higher compensation beyond € 25 for greater value items, thanks to other paid options. For example, allow € 2 for a € 50 compensation and € 8 for reimbursement up to € 500.

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